Everything you need to know before placing an order.
Last updated: June 2026
Shipping
Every Knitt Nook piece is handmade to order in El Paso, Texas. We ship within the United States only at this time.
Processing time: Orders are typically prepared and shipped within 3–5 business days after payment is received.
Shipping time: Once shipped, standard delivery takes 3–7 business days depending on your location.
Shipping cost: A flat rate of $8.99 applies to all orders. Orders of $50 or more ship free.
Tracking: You'll receive an email with tracking information as soon as your package is on its way.
Custom and made-to-order pieces may take longer than standard items. We'll give you a timeline when you place your order.
Returns & Refunds
Because each piece is handmade with care, we have a simple return policy designed to be fair to both of us.
Return window: You may request a return within 14 days of receiving your order.
Condition: Items must be unused, unworn, and in the same condition you received them, with any original tags or packaging.
Refunds: Once we receive and inspect the returned item, your refund will be issued to the original payment method within 5–10 business days.
Return shipping: The customer is responsible for return shipping costs unless the item arrived damaged or defective.
Non-returnable: Custom and personalized orders are final sale and cannot be returned unless they arrive damaged.
To start a return, please contact us with your order number.
Damaged or Lost Items
If your order arrives damaged or doesn't arrive at all, we'll make it right.
Damaged on arrival: Please message us within 7 days of delivery with clear photos of the item and the packaging. We'll arrange a free replacement or full refund.
Lost in transit: If tracking shows your package as lost, reach out and we'll file a claim with the carrier and either re-make your order or refund you in full.
Marked delivered but not received: Please check with neighbors and your local post office first. If it still can't be found within 3 days, let us know and we'll help you file a claim.
Cancellations & Changes
Plans change — we get it. Here's how we handle it:
Standard orders: You may cancel or modify your order for a full refund within 24 hours of purchase, as long as the item hasn't shipped.
Custom orders: Because we begin sourcing yarn and preparing your piece right away, custom orders can only be cancelled within 24 hours of ordering. After that, materials have been purchased and work has begun.
How to cancel: Message us as quickly as possible at the contact info below.
Custom Orders
Got something special in mind? We love custom work. Send us a photo of what you'd like and any size or color details, and we'll give you a quote and timeline.
Quote: Custom order quotes are free and come with no obligation.
Deposit: Most custom orders require a 50% deposit before work begins.
Timeline: Typical turnaround for custom pieces is 2–4 weeks depending on size and complexity.
Revisions: We'll share progress photos partway through and make small adjustments if needed.
Knitt Nook ("we," "us") is a handmade crochet shop based in El Paso, Texas. We respect your privacy and collect only what we need to fulfill your order and run the shop. We do not sell your personal information.
What we collect
Order details: your name, email, phone number, and shipping address — entered at checkout so we can process and deliver your order.
Payment information: handled entirely by Stripe. Your full card number never touches our website or servers — we only see the last digits and confirmation that payment succeeded.
Newsletter: if you opt in, your email address, so we can send occasional shop updates. You can unsubscribe at any time.
Usage data: if you arrive from TikTok, our TikTok pixel records that a visit/purchase happened so we can measure our ads. This is tied to TikTok's cookies, not to your name.
TikTok — advertising analytics, via the pixel described above (privacy policy).
Shipping carriers — to deliver your package.
How long we keep it
We keep order records as long as needed to support returns, accounting, and tax obligations, then delete them. Newsletter emails are kept until you unsubscribe.
Your rights (including California / CCPA)
You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it ("delete my data"). To make a request, email diego.gallardo.dg@gmail.com and we'll respond within 30 days. We will never charge you or deny you service for exercising these rights.
Children's privacy: our shop is intended for adults. We do not knowingly collect information from anyone under 13.
Terms of Service
By placing an order with Knitt Nook, you agree to these terms alongside the shipping, returns, and cancellation policies above.
Handmade variation: every piece is made by hand, so small differences in size, color, and texture from the photos are normal and part of the charm — they are not defects.
Pricing & availability: prices are in U.S. dollars and may change at any time. All prices and totals are confirmed on the secure Stripe checkout page before you pay; that page is the authoritative amount charged.
Orders: placing an order is an offer to buy. We may decline or cancel an order (with a full refund) if an item is unavailable or a pricing error occurs.
Custom work: custom and personalized orders are final sale except where they arrive damaged, as described in Returns above.
Intellectual property: shop photos, designs, and text are the property of Knitt Nook and may not be reused without permission.
Governing law: these terms are governed by the laws of the State of Texas, USA.
Questions about these terms? Contact us — we're happy to help.
Contact Us
The fastest way to reach us is WhatsApp — we usually reply the same day.